Services.

Long gone are the days of dropping cheques in the mail. With a rent payment tool directly on our website, we can ensure that rent is paid seamlessly and efficiently. There is no additional fee for online rent payment. We recognize the importance of timely rental payments so that expense payments can be made. Tenants who have not paid rent by the 4th of the month will receive reminders via email and phone. We follow up consistently until the rent is paid.

Every invoice we receive is carefully reviewed and analyzed prior to payment. Each invoice is thoroughly checked for accuracy to confirm there have been no errors in accounting, billing or overage charges.

Given the complexity of insurance, having proper coverage makes all the difference when your asset experiences a loss. In order to ensure the insurance company will pay a claim, it is critical that you have adequate coverage with a credible carrier. Allow the rent estate team to help find you the right insurance policy at a competitive rate. Our team will obtain quotes and help guide you through every step of the process.

With vast experience in handling tenant requests, we know exactly what residents expect. Through our custom request tracking system, our clients save time and money while we maintain satisfied tenants. Same-day response is provided to confirm all requests are received and our team can be conveniently contacted 24 hours a day, 7 days a week, via phone, email or through our website.

By providing quick responses to all issues, we help keep small problems from getting bigger. Assistance is provided with maintenance of all items including heating and cooling systems, appliances, plumbing, electrical and more. With our select pool of trades and suppliers, we can help you find the best price possible and make sure each job is of the highest quality and performed by insured, reliable companies.

We provide proper Tenancy documentation that complies with the BC Residential Tenancy Act while also ensuring you have the paperwork protection you need by tailoring each document to the specific requirements of the property. We prepare Tenancy renewals to properly document tenant extensions and ensure limited to no periods of vacancy. We keep well informed of any changes in tenancy legislation to guarantee you are up-to-date on current regulations.

Move-out inspections are conducted prior to any tenant vacating the property. Once the tenant has vacated the premises, our team checks again for any damages or missing items. We obtain estimates for repairs and replacements, while facilitating any necessary deduction from the tenants’ security deposit. We also oversee the completion of apartment turnover work such as: painting, cleaning, basic maintenance, and other repairs or sprucing up that may be required. We work hard to save money wherever possible and to keep expenses as low as possible while also maintaining the value of the property.

Our team of experts is available 24 hours a day, 7 days a week to handle any emergency that might arise in your property. Each tenant is given our direct emergency phone number, so immediate contact can be made should the need arise. Our emergency response prevents a small issue from becoming a larger more costly repair. Having the expertise in knowing who to call in emergencies and our on-site presence ensures you do not get taken advantage of in difficult times.

Tracking the financial activity of your property is made easy with our online owner portal. You have the ability to access your financials in a multitude of formats from monthly and annual accounting statements to more in-depth financial analysis. By the 15th of every month, you will receive our monthly owner’s statement which details the income and expense activity of your property. All receipts are attached for ultimate transparency and tracking purposes. Our website portal provides access to financial reports that can be shared with investors and accountants which makes annual required tax filings simpler and less expensive as the financial reporting is done for you.

In a tight real estate market like we have in the Lower Mainland, delivering the appropriate product to tenants is key to maximizing the return on your real estate investment. We oversee any project, no matter how big or small, to bring the property up to market expectation. By maintaining strong relationships with trades and contractors, we can save you a tremendous amount of money. We only use quality vendors who we closely supervise to ensure the job is done right and on budget. Since it is nearly impossible to manage a construction project from outside the local area, our team meticulously oversees any renovation process to make sure your money is being used efficiently.

Our team stays up to date on all changes in the BC Residential Tenancy Act and the laws and regulations governing tenancies in the Province. We can help you stay compliant with all regulations and are available to assist you on when a dispute may arrise. In the event that a representative from the landlord is needed in dispute resolution, we can attend on your behalf and provide updates of all events.

During the course of a tenancy, our team makes routine inspections to ensure everything in the apartment is in good condition. We help maintain the safety and security of your property and will check for any maintenance issues. In the event that a deficiency is found, we take photographs and report it to you, so you can keep track of the condition of your apartment.